When long-term rental property manager Diego Rosero purchased 4 vacation rental units in an ocean-side development in Hollywood Beach, Florida, he had no plans to manage the properties himself. After hearing price quotes from management companies in the area, however, he decided to try his company’s hand at short-term property management, and that’s how Sun Paradise Vacation Rentals was born. They soon expanded from 4 units to 10 and before long, the building operators approached Sun Paradise with an offer to take on an additional 40, transforming them overnight into a full-fledged short-term rental property management company. The Challenge As any full-fledged short-term rental property management company knows, a software that relies on iCal to sync reservation information across different channels just isn’t going to cut it. The Sun Paradise team was struggling with frequent glitches in the software they were using, resulting in double bookings as well as an extremely complicated payment processor. All of this prevented them from expanding their distribution to more channels and boosting occupancy.